Nets Payengine incident

Disturbance on PayEngine - INC0916257

Critical Resolved View vendor source →

Nets Payengine experienced a critical incident on May 21, 2026 affecting PayEngine Checkout and PayEngine API, lasting 22h 59m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:05 AM UTC
Resolved
May 22, 2026, 06:04 AM UTC
Duration
22h 59m
Detected by Pingoru
May 21, 2026, 07:05 AM UTC

Affected components

PayEngine CheckoutPayEngine API

Update timeline

  1. investigating May 21, 2026, 09:16 AM UTC

    We are currently investigating this issue.

  2. investigating May 21, 2026, 09:16 AM UTC

    We are continuing to work with highest priority on a fix for this issue.

  3. investigating May 21, 2026, 09:16 AM UTC

    We are still addressing the ongoing network issue. While resolution is taking longer than expected, our engineers are actively working to restore full service. We appreciate your understanding.

  4. monitoring May 21, 2026, 12:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 21, 2026, 02:38 PM UTC

    Operations have been stable since 14:35, we will continue to monitor the situation closely.

  6. monitoring May 21, 2026, 03:13 PM UTC

    We are experiencing transaction impact again since 16:57

  7. monitoring May 21, 2026, 03:26 PM UTC

    Update: Operations have been stable again since 17:10

  8. resolved May 22, 2026, 06:04 AM UTC

    This incident has been resolved.