Nets Payengine incident

AMEX issue - INC0468474

Major Resolved View vendor source →

Nets Payengine experienced a major incident on October 18, 2022 affecting PayEngine Checkout, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 04:45 AM UTC
Resolved
Oct 19, 2022, 10:36 AM UTC
Duration
1d 5h
Detected by Pingoru
Oct 18, 2022, 04:45 AM UTC

Affected components

PayEngine Checkout

Update timeline

  1. identified Oct 18, 2022, 01:10 PM UTC

    We have identified issues with AMEX payments on the PayEngine platform. Our tech team is working on a solution.

  2. identified Oct 19, 2022, 08:07 AM UTC

    We identified the cause of the issue. Working on a hotfix.

  3. resolved Oct 19, 2022, 11:02 AM UTC

    Incident has been resolved and AMEX transactions are processed successfully