Nets Payengine incident

Login issue - INC0501631

Minor Resolved View vendor source →

Nets Payengine experienced a minor incident on February 20, 2023 affecting PayEngine Merchant Center, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2023, 06:00 AM UTC
Resolved
Feb 22, 2023, 06:00 AM UTC
Duration
2d
Detected by Pingoru
Feb 20, 2023, 06:00 AM UTC

Affected components

PayEngine Merchant Center

Update timeline

  1. investigating Feb 21, 2023, 09:13 AM UTC

    We discovered a bug causing the loading bar to load endlessly after sign in. If you experience the same behavior, please refresh the page. Our developers are working on a Hotfix

  2. identified Feb 21, 2023, 12:26 PM UTC

    We identified the root cause and a potential fix is being tested on Developmer Environment

  3. identified Feb 21, 2023, 03:52 PM UTC

    Hotfix will be deployed tomorrow morning at 06:00 AM until 07:00 AM

  4. resolved Feb 22, 2023, 08:04 AM UTC

    This incident has been resolved.