Nets Payengine incident

Service disturbance on Payengine - INC0664897

Critical Resolved View vendor source →

Nets Payengine experienced a critical incident on September 12, 2024 affecting PayEngine Checkout and PayEngine API, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 07:15 AM UTC
Resolved
Sep 12, 2024, 11:19 AM UTC
Duration
4h 4m
Detected by Pingoru
Sep 12, 2024, 07:15 AM UTC

Affected components

PayEngine CheckoutPayEngine API

Update timeline

  1. identified Sep 12, 2024, 10:06 AM UTC

    We identified an issue with card transaction (using GICC protocoll) processing.

  2. monitoring Sep 12, 2024, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2024, 12:21 PM UTC

    This incident has been resolved.