Netop experienced a major incident on April 19, 2019 affecting Remote access services, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Remote access services
Update timeline
- investigating Apr 19, 2019, 07:26 PM UTC
There are reports about degraded performance regarding the Netop Portal. We are currently investigating the issue.
- investigating Apr 19, 2019, 07:41 PM UTC
It seems like the online Hosts are not listed properly within the Portal, while they do show up in the Netop Guest. We are still investigating the root cause for this and possible remedies.
- monitoring Apr 19, 2019, 07:45 PM UTC
We have identified the reason for the online listing malfunctioning and we've taken measures to remedy the problem. Online Hosts should be listed in the Portal now, but we're still monitoring the situation.
- resolved Apr 19, 2019, 07:54 PM UTC
The incident has been resolved, everything is back to normal now.