Netop incident

Potential problems with Netop Hosts connecting to the Netop Portal

Major Resolved View vendor source →

Netop experienced a major incident on June 10, 2019 affecting Remote access services, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2019, 06:12 AM UTC
Resolved
Jun 10, 2019, 07:40 AM UTC
Duration
1h 28m
Detected by Pingoru
Jun 10, 2019, 06:12 AM UTC

Affected components

Remote access services

Update timeline

  1. investigating Jun 10, 2019, 06:12 AM UTC

    We are currently investigating an issue occurring after today's earlier scheduled maintenance, where some Hosts are not able to reconnect automatically to the Netop Portal.

  2. monitoring Jun 10, 2019, 06:56 AM UTC

    The issue has been identified. Most of the Netop Hosts were able to reconnect automatically to the Portal. We are still monitoring the situation to see if there are any remaining Netop Hosts unable to connect to the Portal.

  3. resolved Jun 10, 2019, 07:40 AM UTC

    Some of the Hosts did not reconnect automatically to the Portal. They will only reconnect after a manual restart from within the Host graphical interface.