Netop incident

Netop Portal unreachable

Critical Resolved View vendor source →

Netop experienced a critical incident on July 3, 2020 affecting Remote access services and Login and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2020, 12:50 PM UTC
Resolved
Jul 03, 2020, 01:11 PM UTC
Duration
21m
Detected by Pingoru
Jul 03, 2020, 12:50 PM UTC

Affected components

Remote access servicesLoginNetop Portal frontend

Update timeline

  1. investigating Jul 03, 2020, 12:50 PM UTC

    The Netop Portal is currently unreachable. We are currently investigating the issue.

  2. monitoring Jul 03, 2020, 12:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 03, 2020, 01:00 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 03, 2020, 01:11 PM UTC

    This incident has been resolved.