Netop incident

Netop Portal degraded performance

Notice Resolved View vendor source →

Netop experienced a notice incident on November 27, 2020 affecting Remote access services and Login and 1 more component, lasting 10h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2020, 10:55 AM UTC
Resolved
Nov 27, 2020, 09:15 PM UTC
Duration
10h 20m
Detected by Pingoru
Nov 27, 2020, 10:55 AM UTC

Affected components

Remote access servicesLoginNetop Portal frontend

Update timeline

  1. investigating Nov 27, 2020, 10:55 AM UTC

    There are reports about degraded performance regarding the Netop Portal. We are currently investigating the issue.

  2. identified Nov 27, 2020, 10:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 27, 2020, 11:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 27, 2020, 09:15 PM UTC

    This incident has been resolved.