Netop incident

Potential performance degradation issue for Netop Portal

Minor Resolved View vendor source →

Netop experienced a minor incident on April 25, 2019 affecting Login, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2019, 05:56 PM UTC
Resolved
Apr 25, 2019, 08:08 PM UTC
Duration
2h 12m
Detected by Pingoru
Apr 25, 2019, 05:56 PM UTC

Affected components

Login

Update timeline

  1. investigating Apr 25, 2019, 05:56 PM UTC

    We are experiencing an unexpectedly high number of requests on the Netop Portal authentication service. This can potentially lead to a degraded performance, especially during user authentication. We are currently evaluating the situation and taking appropriate measures to limit the effects.

  2. monitoring Apr 25, 2019, 07:42 PM UTC

    We have isolated some IPs that seem to generate most of the unusual high traffic towards our services. If you notice any service disruption, please let us know. Thank you!

  3. resolved Apr 25, 2019, 08:08 PM UTC

    What seem to have been a distributed denial of service attack was mitigated by isolating the IPs that were the main source of the attack. We are still monitoring the situation, but everything seems to be under control right now.