Netlify experienced a major incident on May 25, 2026 affecting Netlify Helpdesk, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Netlify Helpdesk
Update timeline
- identified May 25, 2026, 03:31 PM UTC
We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
- monitoring May 25, 2026, 03:53 PM UTC
outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
- resolved May 25, 2026, 05:32 PM UTC
This incident has been resolved.