Netlify experienced a major incident on October 20, 2025 affecting Build Pipeline and Netlify Application UI and 1 more component, lasting 9h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:55 AM UTC
As of 6:56 am UTC, we have been experiencing issues related to an outage at AWS in US-East-1. Affected services include UI actions, outgoing emails from Netlify, builds, functions, as well as 500 errors during site loading.
- identified Oct 20, 2025, 10:15 AM UTC
We’re seeing recovery across several services after an AWS outage affected our systems. AWS has posted details here: https://health.aws.amazon.com/health/status. Services are improving, and we’ll keep you updated as we confirm full restoration.
- identified Oct 20, 2025, 10:38 AM UTC
We are continuing to mitigate these service issues.
- identified Oct 20, 2025, 11:35 AM UTC
We are continuing to investigate increased Netlify Build error rates that contain functions that are deployed to us-east-1 region. For more urgent resolution, we suggest moving functions to a different region, see https://docs.netlify.com/build/functions/optional-configuration/?data-tab=TypeScript#region.
- monitoring Oct 20, 2025, 12:10 PM UTC
Starting 11:50 UTC the upstream provider is showing consistent recovery and not throttling our function creation anymore. Netlify Build error rates have been reduced to normal values. Our team is continuing to monitor the situation to ensure stability.
- monitoring Oct 20, 2025, 02:20 PM UTC
The upstream provider didn’t fully recover from the outage, and despite our services stay operational, our team continues to monitor the situation to ensure stability.
- identified Oct 20, 2025, 03:04 PM UTC
We continue to experience CDN-related issues in the IAD (US-East-1) regions. This may cause slow load times or intermittent errors for users served from these locations. Our team is working with upstream providers to mitigate the impact and restore full performance. We’ll share another update as soon as we see meaningful recovery.
- identified Oct 20, 2025, 04:49 PM UTC
Impact continues across several services, including Functions, Email, CDN ( Intermittent connectivity issues and timeouts) , ImageCDN, Agent Runners, and delays in processing some Builds
- monitoring Oct 20, 2025, 05:54 PM UTC
We have identified and resolved the primary issue affecting our services. The problem was related to upstream infrastructure issues that impacted how traffic was being routed to our systems. We have made configuration changes to route around the affected infrastructure
- monitoring Oct 20, 2025, 07:01 PM UTC
Our teams are closely monitoring the issue and collaborating with AWS to restore normal service as quickly as possible. Impact continues across several services, including Functions, Email, CDN (Intermittent connectivity issues and timeouts in some regions), ImageCDN, Agent Runners, and some Builds
- monitoring Oct 20, 2025, 11:11 PM UTC
We're seeing each of the impacted Netlify services returning to a stable condition, and we're continuing to monitor for any further issues.
- resolved Oct 21, 2025, 01:53 AM UTC
The issues impacting our services have been fully resolved. All systems are now operating normally. We appreciate your patience during this incident.