Environment Variables Issues

Update timeline

1. investigating Mar 30, 2026, 08:48 AM UTC

   We are investigating an issue where environment variables were not being read at runtime for some sites. We will provide an update shortly.

2. identified Mar 30, 2026, 11:20 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Mar 30, 2026, 12:59 PM UTC

   We've identified the issue and applied a fix. No new sites are affected by the issue and we are applying a fix for previously affected customers.

4. monitoring Mar 30, 2026, 07:38 PM UTC

   We’ve identified the root cause of the environment variables issue affecting some sites and have deployed a fix. The fix is now live, and impacted sites should have automatically received it. Customers do not need to take any further action. We’ll keep monitoring our channels for any additional reports. If you continue to experience issues, please contact support.

5. resolved Mar 30, 2026, 09:09 PM UTC

   We’ve deployed a fix for the environment variables issue affecting some sites, and this all sites have received this fix as of 4:45pm UTC 3-31.