Neon Fundraise incident

Embedded donation forms not loading

Notice Resolved View vendor source →

Neon Fundraise experienced a notice incident on October 7, 2019 affecting Donations, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2019, 10:46 PM UTC
Resolved
Oct 07, 2019, 10:59 PM UTC
Duration
13m
Detected by Pingoru
Oct 07, 2019, 10:46 PM UTC

Affected components

Donations

Update timeline

  1. investigating Oct 07, 2019, 10:46 PM UTC

    Embedded donation forms used by a subset of customers are not loading properly. We are investigating the issue.

  2. resolved Oct 07, 2019, 10:59 PM UTC

    This incident has been resolved.

  3. postmortem Oct 07, 2019, 11:23 PM UTC

    This afternoon Rallybound attempted to launch a refreshed version of the [Rallybound.com](http://Rallybound.com) website. During the migration we applied an incorrect DNS update that caused the embedded donation forms used by a subset of customers to fail to load. The issue started at 2:25pm PST and was resolved at 3:45pm PST.