Neon Fundraise incident

Payments service degradation

Notice Resolved View vendor source →

Neon Fundraise experienced a notice incident on January 22, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2020, 10:23 PM UTC
Resolved
Jan 22, 2020, 10:23 PM UTC
Duration
—
Detected by Pingoru
Jan 22, 2020, 10:23 PM UTC

Update timeline

  1. resolved Jan 22, 2020, 10:23 PM UTC

    A subset of customers may have been unable to reach the Rallybound payment service for period of up to 1 minute, likely due to an internal issue with Microsoft Azure. No other system components were impacted. All systems are currently operational. We are continuing to research.