Neon Fundraise experienced a major incident on February 25, 2022 affecting Support, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- investigating Feb 25, 2022, 02:51 PM UTC
We're investigating an issue with our helpdesk. In the meantime, for support, please email [email protected] directly.
- resolved Feb 25, 2022, 05:09 PM UTC
Our knowledge base is back up at https://support.neonone.com/hc/en-us/categories/4405473183757-Neon-Fundraise