Neon Fundraise incident

Admin Slow

Major Resolved View vendor source →

Neon Fundraise experienced a major incident on June 1, 2022 affecting Donations and Management interfaces and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2022, 07:36 PM UTC
Resolved
Jun 01, 2022, 08:02 PM UTC
Duration
26m
Detected by Pingoru
Jun 01, 2022, 07:36 PM UTC

Affected components

DonationsManagement interfacesSite BuilderRegistrationsReportingRecurring Plans ProcessingAutomation

Update timeline

  1. identified Jun 01, 2022, 07:36 PM UTC

    We're deploying a fix to address the slow admin

  2. monitoring Jun 01, 2022, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 01, 2022, 07:48 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 01, 2022, 08:02 PM UTC

    This incident has been resolved.