Neon Fundraise incident

Reports Failing to Run

Minor Resolved View vendor source →

Neon Fundraise experienced a minor incident on December 3, 2020 affecting Reporting, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2020, 03:58 PM UTC
Resolved
Dec 03, 2020, 05:23 PM UTC
Duration
1h 25m
Detected by Pingoru
Dec 03, 2020, 03:58 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Dec 03, 2020, 03:58 PM UTC

    We are currently investigating an issue causing reports to fail in some instances. We'll provide an update as soon as we have more information.

  2. monitoring Dec 03, 2020, 05:13 PM UTC

    The issue has been identified and a fix has been implemented.

  3. resolved Dec 03, 2020, 05:23 PM UTC

    This incident has been resolved. Thank you for your patience as we worked through this.