Neon Fundraise incident

Helpdesk Outage

Critical Resolved View vendor source →

Neon Fundraise experienced a critical incident on March 7, 2021 affecting Support, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2021, 07:50 PM UTC
Resolved
Mar 07, 2021, 10:27 PM UTC
Duration
2h 36m
Detected by Pingoru
Mar 07, 2021, 07:50 PM UTC

Affected components

Support

Update timeline

  1. investigating Mar 07, 2021, 07:50 PM UTC

    We are currently investigating an outage with our helpdesk.

  2. investigating Mar 07, 2021, 09:42 PM UTC

    Our Atlassian admin is working on the issue.

  3. resolved Mar 07, 2021, 10:27 PM UTC

    This incident has been resolved.