Neon Fundraise experienced a minor incident on April 1, 2021 affecting Management interfaces and Site Builder and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Management interfacesSite BuilderReporting1stPayAuthorize.Net <small><a href="http://status.authorize.net" target="_blank">status.authorize.net</a> </small>Emails (SMTP)Automation
Update timeline
- investigating Apr 01, 2021, 10:38 PM UTC
Some areas of our sites are not functioning properly. This is related to a Microsoft Azure issue (https://status.azure.com/en-us/status) "DNS issue impacting multiple Microsoft service". Logging in to the Admin as well as emails are among the features that are affected.
- investigating Apr 01, 2021, 10:41 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 01, 2021, 10:47 PM UTC
Microsoft rerouted traffic to their resilient DNS capabilities about 10 minutes ago. We have since stopped seeing errors. We will continue to monitor.
- resolved Apr 02, 2021, 12:59 AM UTC
This incident has been resolved.