Neon Fundraise incident

Neon CRM Sync Issue

Critical Resolved View vendor source →

Neon Fundraise experienced a critical incident on May 16, 2022 affecting Neon CRM, lasting 19h 3m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2022, 04:04 PM UTC
Resolved
May 17, 2022, 11:08 AM UTC
Duration
19h 3m
Detected by Pingoru
May 16, 2022, 04:04 PM UTC

Affected components

Neon CRM

Update timeline

  1. identified May 16, 2022, 04:04 PM UTC

    Our Neon CRM sync has been offline since early Saturday morning. We are working on a fix and expect to have the sync back in place by Tuesday morning. All pending records are in queue and will sync to your CRM once the sync process gets back online. We are sorry for the inconvenience.

  2. resolved May 17, 2022, 11:08 AM UTC

    This incident has been resolved.