Neon Fundraise incident

Slow Response Times

Minor Resolved View vendor source →

Neon Fundraise experienced a minor incident on August 31, 2022 affecting Sprocket API and Donations and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2022, 07:48 PM UTC
Resolved
Aug 31, 2022, 07:58 PM UTC
Duration
9m
Detected by Pingoru
Aug 31, 2022, 07:48 PM UTC

Affected components

Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Neon PaySite BuilderEndurance Challenges Strava IntegrationRegistrations

Update timeline

  1. investigating Aug 31, 2022, 07:48 PM UTC

    We are currently investigating this issue.

  2. identified Aug 31, 2022, 07:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 31, 2022, 07:52 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 31, 2022, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 31, 2022, 07:58 PM UTC

    This incident has been resolved.