Neon Fundraise incident

Slow Response Times

Major Resolved View vendor source →

Neon Fundraise experienced a major incident on October 3, 2022 affecting Sprocket API and Donations and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2022, 06:43 PM UTC
Resolved
Oct 03, 2022, 08:33 PM UTC
Duration
1h 50m
Detected by Pingoru
Oct 03, 2022, 06:43 PM UTC

Affected components

Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Neon PaySite BuilderEndurance Challenges Strava IntegrationRegistrations

Update timeline

  1. investigating Oct 03, 2022, 06:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 03, 2022, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2022, 08:33 PM UTC

    This incident has been resolved.