Neon Fundraise incident

Investigating intermittent service issues with Neon Fundraise.

Minor Resolved View vendor source →

Neon Fundraise experienced a minor incident on November 10, 2023 affecting Sprocket API and Donations and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2023, 03:13 PM UTC
Resolved
Nov 10, 2023, 06:32 PM UTC
Duration
3h 19m
Detected by Pingoru
Nov 10, 2023, 03:13 PM UTC

Affected components

Sprocket APIDonationsManagement interfacesSite BuilderEndurance Challenges Strava IntegrationRegistrationsReportingRecurring Plans ProcessingClearViewSalesforce

Update timeline

  1. investigating Nov 10, 2023, 03:13 PM UTC

    We are currently investigating intermittent service issues with Neon Fundraise.

  2. monitoring Nov 10, 2023, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 10, 2023, 06:32 PM UTC

    This incident has been resolved.

  4. postmortem Jan 04, 2024, 07:00 PM UTC

    After investigation, our team has determined that this Neon Fundraise outage was most likely due to an issue with Azure’s Traffic Manager. You can learn more about that outage on Azure’s [status page](https://azure.status.microsoft/en-us/status/history/) \(select “All” for Product, Region, and Date\).