Neon Fundraise incident

Azul Processor Outage

Major Resolved View vendor source →

Neon Fundraise experienced a major incident on January 29, 2024 affecting Azul, lasting 21h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 07:56 PM UTC
Resolved
Jan 30, 2024, 04:59 PM UTC
Duration
21h 2m
Detected by Pingoru
Jan 29, 2024, 07:56 PM UTC

Affected components

Azul

Update timeline

  1. investigating Jan 29, 2024, 07:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 29, 2024, 07:59 PM UTC

    New transactions are not processing through our Azul processor integration. All existing recurring plans are charging as normal. We are continuing to investigate this issue.

  3. resolved Jan 30, 2024, 04:59 PM UTC

    This issue has been resolved.