Neon Fundraise incident

Intermittent Slowness

Major Resolved View vendor source →

Neon Fundraise experienced a major incident on May 1, 2024 affecting Sprocket API and Donations and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 05:02 PM UTC
Resolved
May 01, 2024, 07:47 PM UTC
Duration
2h 44m
Detected by Pingoru
May 01, 2024, 05:02 PM UTC

Affected components

Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Site BuilderEndurance Challenges Strava IntegrationRegistrationsSupport

Update timeline

  1. investigating May 01, 2024, 05:02 PM UTC

    Some users are reporting increased load times in various interfaces. Our team is currently investigating.

  2. investigating May 01, 2024, 07:02 PM UTC

    We've increased system capacity to handle the additional load. Load times should be back to normal. Still investigating root cause.

  3. resolved May 01, 2024, 07:47 PM UTC

    Root cause has been identified. Increasing system capacity has resolved the issue.