Neon Fundraise incident

System Slowdown

Minor Resolved View vendor source →

Neon Fundraise experienced a minor incident on July 2, 2024 affecting Donations and Management interfaces and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 05:50 PM UTC
Resolved
Jul 02, 2024, 08:01 PM UTC
Duration
2h 11m
Detected by Pingoru
Jul 02, 2024, 05:50 PM UTC

Affected components

DonationsManagement interfacesSite BuilderRegistrationsReporting

Update timeline

  1. identified Jul 02, 2024, 05:50 PM UTC

    We are seeing another system slowdown, related to previous ones we’ve been seeing. We’re actively working to clear up queues and queries to free up load.

  2. resolved Jul 02, 2024, 08:01 PM UTC

    This incident has been resolved. We will be releasing updates tonight that should prevent such incidents from recurring.