Neon Fundraise incident

System Slowdown

Minor Resolved View vendor source →

Neon Fundraise experienced a minor incident on July 3, 2024 affecting Sprocket API and Donations and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 02:15 PM UTC
Resolved
Jul 04, 2024, 05:25 PM UTC
Duration
1d 3h
Detected by Pingoru
Jul 03, 2024, 02:15 PM UTC

Affected components

Sprocket APIDonationsRallybound Payment ServiceManagement interfacesSite BuilderRegistrationsReportingRecurring Plans ProcessingSalesforceEmails (SMTP)

Update timeline

  1. identified Jul 03, 2024, 02:15 PM UTC

    We are seeing another system slowdown, related to previous ones we’ve been seeing. We’re actively working to clear up queues and queries to free up load.

  2. monitoring Jul 03, 2024, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jul 03, 2024, 05:13 PM UTC

    Previous identification turned out to be incorrect. Team is still investigating.

  4. monitoring Jul 04, 2024, 02:35 AM UTC

    Slowdown has cleared, the system has been operating smoothly for a few hours.

  5. resolved Jul 04, 2024, 05:25 PM UTC

    This incident has been resolved.