Neon Fundraise incident

Neon CRM syncs delayed

Minor Resolved View vendor source →

Neon Fundraise experienced a minor incident on October 21, 2024 affecting Neon CRM, lasting 18h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 10:02 PM UTC
Resolved
Oct 22, 2024, 04:44 PM UTC
Duration
18h 42m
Detected by Pingoru
Oct 21, 2024, 10:02 PM UTC

Affected components

Neon CRM

Update timeline

  1. identified Oct 21, 2024, 10:02 PM UTC

    Neon CRM syncs are delayed. A fix will be implemented tonight and all failed syncs will be manually re-initiated tomorrow.

  2. resolved Oct 22, 2024, 04:44 PM UTC

    Neon CRM sync is back up and running. Missed syncs have been initiated manually.