Neon Fundraise incident

System Slowdown

Critical Resolved View vendor source →

Neon Fundraise experienced a critical incident on March 25, 2025 affecting Sprocket API and Donations and 1 more component, lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 02:49 PM UTC
Resolved
Mar 25, 2025, 09:20 PM UTC
Duration
6h 31m
Detected by Pingoru
Mar 25, 2025, 02:49 PM UTC

Affected components

Sprocket APIDonationsManagement interfacesSite BuilderRegistrationsReportingRecurring Plans ProcessingAutomation

Update timeline

  1. identified Mar 25, 2025, 02:49 PM UTC

    We are seeing a system slowdown. We’re actively working speed things up.

  2. investigating Mar 25, 2025, 04:07 PM UTC

    We are currently investigating this issue.

  3. monitoring Mar 25, 2025, 06:57 PM UTC

    We have restarted the system, after which sites are now fully operational.

  4. resolved Mar 25, 2025, 09:20 PM UTC

    This incident has been resolved.