Neon Fundraise experienced a major incident on April 9, 2025 affecting Recurring Plans Processing, lasting 17h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Recurring Plans Processing
Update timeline
- identified Apr 09, 2025, 06:35 PM UTC
Our team discovered that recurring plan charges have not run since April 3rd due to a thread stoppage. The thread will be unblocked during tonight’s scheduled release, after which charges will resume from where they left off, so any plan that missed a charge during this period will be charged soon after the release. The team is also taking steps to prevent this from happening again in the future.
- monitoring Apr 10, 2025, 06:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2025, 12:17 PM UTC
This incident has been resolved.