Neo4j Aura incident

AuraDB Free instances issues

Minor Resolved View vendor source →

Neo4j Aura experienced a minor incident on December 14, 2023 affecting AuraDB Free (*.databases.neo4j.io), lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 12:52 PM UTC
Resolved
Dec 15, 2023, 07:40 PM UTC
Duration
1d 6h
Detected by Pingoru
Dec 14, 2023, 12:52 PM UTC

Affected components

AuraDB Free (*.databases.neo4j.io)

Update timeline

  1. investigating Dec 14, 2023, 12:52 PM UTC

    We have observed that some AuraDB Free users are experiencing issues with their instances. We are investigating.

  2. identified Dec 14, 2023, 02:13 PM UTC

    We have identified some memory resource constraints on these instances and are working on a solution.

  3. identified Dec 14, 2023, 04:38 PM UTC

    We continue to work on finding a fix for this issue and are making some progress.

  4. identified Dec 14, 2023, 06:43 PM UTC

    We are continuing to work on this issue. We anticipate having it resolved tomorrow but we will continue to provide regular updates.

  5. monitoring Dec 14, 2023, 10:31 PM UTC

    We are continuing to monitor the situation and will continue updating the status. We expect this to be resolved tomorrow.

  6. monitoring Dec 15, 2023, 12:34 AM UTC

    We are continuing to monitor the situation. We are still expecting a resolution tomorrow.

  7. monitoring Dec 15, 2023, 03:38 AM UTC

    We are continuing to monitor the situation and will continue updating the status. We expect this to be resolved tomorrow.

  8. monitoring Dec 15, 2023, 06:13 AM UTC

    We are continuing to work on this issue. We anticipate having it resolved tomorrow and will continue providing regular updates.

  9. monitoring Dec 15, 2023, 08:11 AM UTC

    We are continuing to monitor the situation. We are still expecting a resolution tomorrow.

  10. monitoring Dec 15, 2023, 10:14 AM UTC

    We are continuing to monitor the situation. We are still expecting a resolution tomorrow.

  11. monitoring Dec 15, 2023, 12:47 PM UTC

    We are continuing to monitor the situation. We are still expecting a resolution soon.

  12. monitoring Dec 15, 2023, 04:45 PM UTC

    We are continuing to monitor the situation. We are still expecting a resolution soon.

  13. resolved Dec 15, 2023, 07:40 PM UTC

    The incident has been resolved and free tier databases are no longer being affected by memory constraints. Please reach out to [email protected] if you are having problems with your instance.