Neo4j Aura incident

Intermittent Certificate issues with Support Portal

Minor Resolved View vendor source →

Neo4j Aura experienced a minor incident on April 3, 2025 affecting Customer Support Portal (support.neo4j.com), lasting 13h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 06:54 PM UTC
Resolved
Apr 04, 2025, 08:27 AM UTC
Duration
13h 32m
Detected by Pingoru
Apr 03, 2025, 06:54 PM UTC

Affected components

Customer Support Portal (support.neo4j.com)

Update timeline

  1. investigating Apr 03, 2025, 06:54 PM UTC

    We're experiencing an issue with the Support Portal and some users may face difficulties accessing the portal.

  2. resolved Apr 04, 2025, 08:27 AM UTC

    We have now addressed the issue and ensured the certificate chain is complete.