Neo4j Aura incident

AuraDB Free - Capacity issues in asia-southeast1

Minor Resolved View vendor source →

Neo4j Aura experienced a minor incident on July 18, 2024 affecting AuraDB Free (*.databases.neo4j.io), lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 10:09 AM UTC
Resolved
Jul 19, 2024, 05:07 PM UTC
Duration
1d 6h
Detected by Pingoru
Jul 18, 2024, 10:09 AM UTC

Affected components

AuraDB Free (*.databases.neo4j.io)

Update timeline

  1. identified Jul 18, 2024, 10:09 AM UTC

    We have some infrastructure capacity issues in asia-southeast1 and creation of new instances for users in this region may fail. We are working on addressing this issue and will update shortly.

  2. identified Jul 18, 2024, 07:21 PM UTC

    We have some infrastructure capacity issues in asia-southeast1 and creation of new instances for users in this region may fail. We are working on addressing this issue and will update shortly.

  3. identified Jul 19, 2024, 07:05 AM UTC

    We have some infrastructure capacity issues in asia-southeast1 and creation of new instances for users in this region may fail. We are still investigating this issue and will update shortly.

  4. monitoring Jul 19, 2024, 12:18 PM UTC

    We have put in place measures to leverage capacity in other regions and users will now be able to create and manage databases normally. Monitoring for some time before we close this incident

  5. resolved Jul 19, 2024, 05:07 PM UTC

    We have now resolved and validated the fix. For any instance created during this incident we recommend deleting it and starting the process again to avoid the capacity issue.