NearSt incident

Google "See What's In Store" not showing up for all shops

Major Resolved View vendor source →

NearSt experienced a major incident on December 11, 2019 affecting Google Local Listings, lasting 7d 2h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2019, 09:00 AM UTC
Resolved
Dec 18, 2019, 11:18 AM UTC
Duration
7d 2h
Detected by Pingoru
Dec 11, 2019, 09:00 AM UTC

Affected components

Google Local Listings

Update timeline

  1. identified Dec 18, 2019, 08:45 AM UTC

    We've been aware of an operational issue on Google's side that causes their See What's In Store widget not to show up for all NearSt shops. We're in daily contact with the team at Google responsible for this functionality. They are aware of this problem, and are working on rolling out a fix in the next few days.

  2. identified Dec 18, 2019, 08:46 AM UTC

    We are continuing to work with Google to find a fix for this problem as soon as possible.

  3. monitoring Dec 18, 2019, 09:06 AM UTC

    Google has implemented a fix for this problem, and "See What's In Store" has started showing up again for nearly all shops. We'll continue to monitor the situation and check if SWIS is back up and running for all NearSt shops.

  4. monitoring Dec 18, 2019, 09:06 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 18, 2019, 11:18 AM UTC

    This incident has been resolved.