NearSt experienced a critical incident on December 6, 2021 affecting Google Local Listings and Google Local Inventory Ads, lasting 13d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 06, 2021, 06:22 PM UTC
An issue with our Google integration is affecting all of our retailers' Google See What's In Store and Local Inventory Ads listings. We're working on a solution and will provide periodic updates.
- identified Dec 07, 2021, 07:07 AM UTC
We've identified the underlying cause of the issue, and are working with teams at Google to find a resolution.
- identified Dec 07, 2021, 12:44 PM UTC
We are continuing to work on a fix for this problem, and will update as soon as we have a time frame for resolution.
- identified Dec 07, 2021, 10:11 PM UTC
Together with teams at Google, we have identified the steps to resolve this issue. We will be sharing an estimated time frame tomorrow for restoring See What's In Store and Local Inventory Ads functionality.
- identified Dec 08, 2021, 07:36 PM UTC
We've fixed the underlying issue and are now waiting for Google to re-approve all products. We expect all retailers' See What's In Store and Local Inventory Ads to return within 3-10 days.
- monitoring Dec 16, 2021, 10:18 AM UTC
Products are coming back online for most of our stores. It might take another few days before full Google service to be restored. Our team is working to speed this up as much as possible.
- resolved Dec 19, 2021, 08:14 PM UTC
Most of our retailers are back online. We're still working through a backlog of resolving some issues for individual retailers.