NearSt incident

Insights Issues

Minor Resolved View vendor source →

NearSt experienced a minor incident on April 20, 2022 affecting Retailer dashboard and Partner Dashboard, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2022, 05:08 PM UTC
Resolved
Apr 27, 2022, 02:45 PM UTC
Duration
6d 21h
Detected by Pingoru
Apr 20, 2022, 05:08 PM UTC

Affected components

Retailer dashboardPartner Dashboard

Update timeline

  1. identified Apr 20, 2022, 05:08 PM UTC

    We've seen some issues with insights being incorrect for many shops from 12/04/22 onwards. Currently working hard to restore things to normal.

  2. identified Apr 21, 2022, 09:15 AM UTC

    We are continuing to work on a fix for this issue

  3. identified Apr 21, 2022, 11:53 AM UTC

    Some insights are being restored, but numbers are still not accurate - still working to restore fully accurate insights

  4. monitoring Apr 23, 2022, 11:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 27, 2022, 02:45 PM UTC

    This incident has been resolved.