Nearpod incident

Issues accessing Nearpod User Login and Library

Notice Resolved View vendor source →

Nearpod experienced a notice incident on October 15, 2020 affecting Login and Content Creation and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2020, 02:25 PM UTC
Resolved
Oct 15, 2020, 04:00 PM UTC
Duration
1h 35m
Detected by Pingoru
Oct 15, 2020, 02:25 PM UTC

Affected components

LoginContent CreationContent DeliveryReporting

Update timeline

  1. investigating Oct 15, 2020, 02:25 PM UTC

    We are investigating an issue where users are having issues with performance when accessing the login page and loading the Nearpod library. This may also impact users attempting to launch lessons from the library.

  2. investigating Oct 15, 2020, 02:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 15, 2020, 02:31 PM UTC

    We are continuing to investigate this issue.

  4. identified Oct 15, 2020, 02:41 PM UTC

    We've identified issues at Nearpod's cloud service provider that are preventing teachers and students from accessing. Our team is working along with cloud provider to get this resolved ASAP. As soon as things are back on track, we’ll let you know here at status.nearpod.com.

  5. identified Oct 15, 2020, 03:18 PM UTC

    We continue to work with Nearpod's cloud service provider to remedy issues that are preventing teachers and students from accessing. We are striving to restore the application as quickly as possible. We will continue to post updates here at status.nearpod.com.

  6. monitoring Oct 15, 2020, 03:49 PM UTC

    We have worked with Nearpod's cloud service provider to remedy the issue and system status is improved. Our team continues to monitor closely to ensure services remain fully restored.

  7. resolved Oct 15, 2020, 04:00 PM UTC

    We have resolved the issue with Nearpod's cloud service provider and systems are operational. Our team continues to monitor closely.