Nearpod experienced a major incident on February 13, 2023 affecting Content Delivery, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2023, 03:18 PM UTC
We are experiencing a problem with Collaborate Boards and are investigating.
- investigating Feb 13, 2023, 03:51 PM UTC
We are continuing to investigate the issue with Collaborate Boards. This issue is currently impacting the Collaborate activity as well as reports connected to lessons with a Collaborate Board
- investigating Feb 13, 2023, 04:48 PM UTC
We continue to investigate the current issue with Collaborate Boards. We will update you as soon as we have more insights
- investigating Feb 13, 2023, 05:41 PM UTC
We continue to investigate the Collaborate Board issue and have engaged our cloud provider in the incident. We will update as we have more information
- investigating Feb 13, 2023, 06:50 PM UTC
We are continuing to work with our cloud provider to bring a resolution to this outage. We currently do not have a fix but will provide updates as they come
- monitoring Feb 13, 2023, 07:41 PM UTC
Along with our cloud provider, we have implemented a fix and are continuing to monitor to ensure resolution.
- resolved Feb 13, 2023, 08:40 PM UTC
We have been monitoring our fix along with our cloud provider, and Collaborate Board functionality has been restored.