Namely experienced a critical incident on January 25, 2021 affecting Namely Services, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2021, 01:22 PM UTC
We are currently investigating an issue where admins and employees are unable to log in to Namely Time. We will provide an update shortly.
- investigating Jan 25, 2021, 01:46 PM UTC
We are actively investigating this issue and will provide another update shortly.
- investigating Jan 25, 2021, 02:21 PM UTC
We are continuing to investigate this issue and will provide another update shortly.
- identified Jan 25, 2021, 02:31 PM UTC
We are currently addressing the issue, which should be implemented shortly. We will provide another update soon.
- identified Jan 25, 2021, 03:53 PM UTC
We are currently addressing the issue, which should be implemented soon. We will provide another update shortly.
- identified Jan 25, 2021, 04:36 PM UTC
We are still working to address the issue. We will provide another update soon.
- identified Jan 25, 2021, 05:00 PM UTC
We are still actively working to address the issue. We will provide another update shortly.
- resolved Jan 25, 2021, 05:21 PM UTC
The incident has been resolved, and system behavior should resume as expected.