Namely incident

Org Chart Not Appearing for Non-Org Units Clients

Minor Resolved View vendor source →

Namely experienced a minor incident on May 4, 2021 affecting Namely Services, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2021, 02:58 PM UTC
Resolved
May 04, 2021, 04:08 PM UTC
Duration
1h 10m
Detected by Pingoru
May 04, 2021, 02:58 PM UTC

Affected components

Namely Services

Update timeline

  1. investigating May 04, 2021, 02:58 PM UTC

    We are currently investigating reports that clients who have not been migrated to Org Units are unable to view their Org Chart. We will provide an update shortly.

  2. identified May 04, 2021, 03:19 PM UTC

    Our team has identified the issue, and a fix is currently being implemented. We will provide an update shortly.

  3. resolved May 04, 2021, 04:08 PM UTC

    This incident has been resolved, and system behavior should resume as expected.