Namely incident

Admin Unable to Enroll as Employee or View Confirmation Reports via Open Enrollment Dashboard

Minor Resolved View vendor source →

Namely experienced a minor incident on May 4, 2021 affecting Namely Services, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2021, 04:49 PM UTC
Resolved
May 04, 2021, 06:21 PM UTC
Duration
1h 32m
Detected by Pingoru
May 04, 2021, 04:49 PM UTC

Affected components

Namely Services

Update timeline

  1. investigating May 04, 2021, 04:49 PM UTC

    We are currently investigating reports that admins are unable to enroll on behalf of their employees or view confirmation reports via the Open Enrollment Dashboard. Note that both of these actions can still be done directly in Namely Payroll, and employees are still able to do their own enrollments via the Namely homepage. We will update shortly.

  2. identified May 04, 2021, 05:11 PM UTC

    The issue has been identified, and our team is currently working to fix the issue. We will update shortly.

  3. resolved May 04, 2021, 06:21 PM UTC

    The incident has been resolved, and system behavior has returned to normal.