Namely experienced a major incident on May 11, 2021 affecting Namely Services, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2021, 09:25 PM UTC
We have received reports that the Help Community is not loading, and our team is currently investigating. We will update soon.
- identified May 11, 2021, 09:57 PM UTC
Our team has confirmed the issue is with Salesforce, and we are awaiting guidance and resolution from the Salesforce team. We will update as soon as we learn more.
- identified May 11, 2021, 11:05 PM UTC
We are still waiting on further guidance from Salesforce. We will update as soon as possible. Note that our phone service utilizes Salesforce, too, so our Service team is unable to answer calls that come into our Service line at this time. We apologize for this inconvenience.
- resolved May 12, 2021, 12:11 AM UTC
This incident has been resolved, and system behavior has returned to normal.