Namely experienced a minor incident on July 22, 2021 affecting Namely Services, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Namely Services
Update timeline
- investigating Jul 22, 2021, 04:41 PM UTC
We are receiving reports that the Help Community is not loading for certain users. This appears to be a problem on Salesforce's end, and we are awaiting updates. Our phone lines are unaffected, so, if you have an urgent issue and need help from our Service team, please call us at 1-888-757-4804.
- resolved Jul 22, 2021, 06:11 PM UTC
We have received confirmation that this issue has been fully resolved, and system behavior is back to normal.