Namely experienced a major incident on September 24, 2021 affecting Namely Services, lasting 10d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2021, 04:28 PM UTC
We are currently investigating an outage in Namely Time, which is preventing employees and administrators from logging in. We will provide an update shortly.
- identified Sep 24, 2021, 08:58 PM UTC
We have identified the issue impacting Namely Time (powered by Time Clock Plus) that is preventing some employees and administrators from logging in. If you are unable to log in, please contact the Time Clock Plus support team and they will work with you to resolve the issue. They can be reached at 325-223-9300 and [email protected].
- resolved Oct 04, 2021, 07:58 PM UTC
We have confirmed the impact preventing users from logging into Namely Time (Powered by Time Clock Plus) is limited to international employees and will be working with those clients directly to resolve.