Namely incident

HCM and Payroll Data Editing and Sync Issue

Minor Resolved View vendor source →

Namely experienced a minor incident on October 12, 2021 affecting Namely Services, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2021, 02:36 PM UTC
Resolved
Oct 12, 2021, 06:19 PM UTC
Duration
3h 42m
Detected by Pingoru
Oct 12, 2021, 02:36 PM UTC

Affected components

Namely Services

Update timeline

  1. investigating Oct 12, 2021, 02:36 PM UTC

    We are currently investigating an issue that impacting the ability to edit HCM and Payroll data and related syncs. We expect to have this issue resolved shortly.

  2. resolved Oct 12, 2021, 06:19 PM UTC

    This issue has been resolved. Any data entered in HCM that has not synced to Payroll can be resolved by re-saving the applicable employee profile in HCM.