Namely experienced a minor incident on October 26, 2021 affecting Namely Services, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Namely Services
Update timeline
- investigating Oct 26, 2021, 02:10 PM UTC
We're investigating an issue that is causing errors to appear on the Payroll Center for users assigned to the Payroll Only - Non-Approver role in Namely Payroll.
- investigating Oct 26, 2021, 02:20 PM UTC
We have temporarily disabled Payroll Voids as we investigate an issue that is causing errors to appear in the Payroll Center.
- identified Oct 26, 2021, 03:54 PM UTC
The issue has been identified and a fix is being implemented. We will confirm when Payroll Voids is turned back on.
- resolved Oct 26, 2021, 05:26 PM UTC
This incident has been resolved. Payroll Voids has been turned back on for all users and the Payroll Center is functioning as expected.