Namely experienced a major incident on December 7, 2021 affecting Namely Services, lasting 18h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Namely Services
Update timeline
- investigating Dec 07, 2021, 07:43 PM UTC
We're investigating an issue that is preventing some users from successfully loading employee profiles.
- identified Dec 07, 2021, 07:49 PM UTC
Ongoing outages with Amazon Web Services are intermittently impacting the ability to load employee profiles in Namely. We will post further updates as they become available.
- resolved Dec 08, 2021, 01:47 PM UTC
This incident has been resolved.