Namely experienced a minor incident on March 23, 2022 affecting Namely Services, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2022, 04:16 PM UTC
We are investigating an issue preventing some recently terminated employee profiles from being automatically updated to inactive on their termination date. In the interim, users can manually update the status field to "Inactive Employee" for terminated employees' to ensure those employees will no longer have access to their site.
- identified Mar 23, 2022, 05:58 PM UTC
The root cause of the issue has been identified and we are working to implement a fix and update relevant terminated employees.
- resolved Mar 23, 2022, 08:44 PM UTC
We have implemented a fix to ensure that terminated employee profiles are updated as expected and have updated all impacted employee profiles accordingly.