Nacelle experienced a minor incident on June 28, 2023 affecting Data Ingestion API, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Data Ingestion API
Update timeline
- investigating Jun 28, 2023, 06:29 PM UTC
We're currently experiencing intermittent failures for Shopify webhook product/update events. This is only impacting merchants who are using the 2023-01 version of the Shopify API. We're currently investigating and will provide updates as soon as possible. As we work to remedy this issue, please use manual space reindexes to solve any data consistency problems.
- resolved Jun 28, 2023, 07:54 PM UTC
This issue is now resolved. Webhook updates are now coming through as expected.