Nacelle incident

Collections Index Outage

Notice Resolved View vendor source →

Nacelle experienced a notice incident on July 5, 2023 affecting Data Ingestion API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2023, 08:18 PM UTC
Resolved
Jul 05, 2023, 09:40 PM UTC
Duration
1h 22m
Detected by Pingoru
Jul 05, 2023, 08:18 PM UTC

Affected components

Data Ingestion API

Update timeline

  1. investigating Jul 05, 2023, 08:18 PM UTC

    We're currently investigating an outage related to collection reindexing. As we continue to investigate, we recommend _not_ reindexing to ensure missing collection data does not impact your storefront.

  2. identified Jul 05, 2023, 09:02 PM UTC

    We've narrowed this issue down to a handful of spaces. Further investigation is ongoing. We've downgraded the impact of this incident based on these findings.

  3. resolved Jul 05, 2023, 09:40 PM UTC

    This incident has been resolved.